The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Mange service delivery to address client needs
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Ensure appropriate and accurate records of client needs and service delivery options are developed and maintained Completed |
Evidence:
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Identify barriers to client services in consultation with clients Completed |
Evidence:
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Apply understanding of relevant options for service delivery to match services to client's needs and rights Completed |
Evidence:
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Take all available opportunities to promote client services and their benefits Completed |
Evidence:
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Ensure the strategic direction of the organisation, individual and community needs and external requirements guide the provision of client services Completed |
Evidence:
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Develop and implement performance indicators to routinely monitor client service delivery Completed |
Evidence:
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Plan client service delivery
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Ensure service delivery planning includes client involvement in negotiation and agreement on appropriate goals, strategies and outcomes Completed |
Evidence:
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Identify strategies to deal with contingencies which may arise Completed |
Evidence:
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Identify relevant people and organisations to provide support and expertise to maximise effectiveness of service delivery Completed |
Evidence:
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Routinely collect and analyse information on clients and delivery options to ensure services delivered reflect client needs and rights, current best practice, organisation and legislative guidelines, ethical practices and duty of care considerations Completed |
Evidence:
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Review client services
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Routinely review matching between client requirements and service delivery Completed |
Evidence:
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Involve client and all other relevant personnel in review of service delivery Completed |
Evidence:
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Monitor changes in circumstances, environmental factors or alterations to client needs and rights and incorporate in review of service delivery Completed |
Evidence:
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Modify client service to reflect changing needs and rights and feedback on effectiveness of service delivery Completed |
Evidence:
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Undertake appropriate work to ensure client concerns about service are resolved and complaints of a serious nature dealt with in accordance with organisation procedures Completed |
Evidence:
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